Privacy Policy

Preston Bethany Care is a Christian charitable company which operates Bethany House Residential Care Home. As part of the services we offer, we are required to process personal data about our staff, service users, speakers and volunteers, supporters, suppliers of goods and services, website users and, in some instances, the friends or relatives of our service users and staff. ‘Processing’ can mean collecting, recording, organising, storing, sharing or destroying data.

Your privacy is important to us and this privacy notice describes how we collect and use personal information about you in accordance with the law, including the General Data Protection Regulations (GDPR) and Data Protection Act 2018. It also explains your rights regarding your data.


CCTV equipment is installed outside Bethany House. Images are recorded for public safety, for the prevention and detection of crime, and to provide evidence in the event that a crime takes place. We have a legitimate interest in doing so to protect the premises and authorised users of Bethany House.

The CCTV system is only accessible to trained and authorised staff. Images may only be shared with a limited number of authorised organisations, such as the police, our regulators or our insurers. This is strictly controlled by our data protection policy and procedures to ensure lawful handling of data and the minimisation of privacy intrusion.

Your rights regarding your data

It is important that the personal information we hold about you is accurate and current. Please inform us if your personal information changes (e.g. address, contact details).

You have the following rights with regard to your data.

  • You have the right to be informed about the collection and use of your data.
  • You have the right to request access to a copy of all the data we keep about you. Generally, we will not charge for this service.
  • You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request.
  • You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so. You also have the right to ask that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for.
  • You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.
  • If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.
  • If we are processing your data by automated means (i.e. not paper files) on the basis of consent or in the performance of a contract, you have the right to receive the personal data you have provided in a structured, commonly used and machine-readable format, where this is technically feasible.

If you have a concern about the way we are collecting or using your personal information, please contact us using the details below. We will always respond to your request as soon as possible and, at the latest, within one month. You may need to provide adequate information for our staff to be able to identify you, for example, a passport or driver’s licence. This is to make sure that data is not shared with the wrong person inappropriately.

You can also contact the Information Commissioner’s Office at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or at

Storing your data

We will keep your data secure in accordance with our data protection policy and procedures. Data will not be transferred outside the UK, unless adequate controls are in place relating to the security of your data.

We will only retain your personal information for as long as necessary to fulfil the purposes for which we have collected it. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. When we no longer have a lawful purpose for holding your data, we will securely destroy your personal information in accordance with our data protection policy and procedures.

Preston Bethany Care reserves the right to lawfully transfer such information as is required to obtain legal advice and to protect the rights, property or safety of Preston Bethany Care, its employees, service users and others. Preston Bethany Care may transfer its business assets (which include information) on re-organisation, sale or merger of the whole or any part of its business.

Review of this Privacy Notice

We regularly review and, when necessary, update our privacy information. The last update to this privacy notice was on 16 June 2022.


If you would like further information regarding this privacy notice please contact the manager by email at or by mail at Bethany House, Gamull Lane Ribbleton, Preston, PR2 6TQ.

Bethany House is operated by Preston Bethany Care, which is a registered company, number 7394756 (England & Wales), and a registered charity, number 1140242.

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